From the app

1. Open Cashfulness and sign in with your account.
2. Go to Settings → Account Management → Delete Account.
3. Read the warnings, export your data if you need it, and tick the three confirmations.
4. Enter your password and press “Permanently delete my account”.

First, cancel your subscription

Deleting your account does not cancel a paid subscription: if you don't cancel it, it keeps renewing. If you bought it on iPhone or iPad, you cancel it from your Apple account settings; if you bought it on Android, from Google Play; if you bought it on the website, from the Billing Portal, on the subscription page in the app.

If you can't get into the app

Write to privacy@cashfulness.com from the email address you signed up with and ask for your account to be deleted. We reply within 30 days.

What gets deleted

• • Your profile and your access to the app.
• • The accounting spaces where you are the only member, with their accounts, transactions, journal entries and uploaded documents.

The actual deletion happens within 30 days of your request.

What stays, and for how long

• • If other people are in a space you created, the space is not deleted: it passes to whoever has been a member the longest. Transactions you recorded in other people's spaces stay in their books.
• • Encrypted automatic backups on the Ultra plan are overwritten within 30 days.
• • Error reports already sent remain, but no longer linked to your account.
• • If you paid on the website, billing documents are kept for 10 years, as the law on accounting records requires. For App Store and Google Play purchases, Apple and Google keep the receipts.
• • If you subscribed to the newsletter, you can unsubscribe from the link at the bottom of every email.

The full retention periods are in the privacy policy. Read the privacy policy